Wiresafe

You don't have to worry about who to call when your phone is out of order.
An experienced FairPoint Communications technician can locate where the problem is and, if it is found in your inside wiring or jacks, will repair it at no charge.
Protects you from charges if your repair problem is found in your house wire or jacks.
Customers don't always know where the problem lies when a phone is out of order. We can help identify the problem and repair it.

What is not covered under the Wiresafe Plan?

Repair of telephone sets or the cords connected to a telephone set.
New installation, rewiring or installation of new jacks.
Buried or aerial cable beyond the customer's protector. This includes but is not limited to: cable between outbuildings, recreational vehicles, campers, boats, and tents.
Cable that runs between or among separate apartments or dwelling units in a multi-tenant property.
Wire provided and maintained by the customer that does not meet the technical industry standards and installation guidelines (see Acceptable Use Policy below).
Acts of vandalism or misuse.

Acceptable Use Policy of the Wiresafe Plan:

WireSafe is available to residential, single-line business and Centrex customers only.
All telephone lines at your premise must be covered by Wiresafe or the plan will be considered void and cancelled.
If we discover that your wiring does not meet accepted industry standards, we will tell you, cancel your Wiresafe service, and refund any amounts paid.
If you choose to bring your wiring up to the accepted standards, you have the option to have FairPoint do the work on a Time and Material basis, you may hire another vendor, or you may do the work yourself.
If it appears that you are abusing or misusing the benefits you receive from the Wiresafe plan, we will notify you and cancel the service.
FairPoint reserves the right to discontinue the Wiresafe plan in portion or in its entirety. You would be notified in writing prior to that time.